Returns & Replacements

At Shiv Sati Collection, we are committed to ensuring customer satisfaction with every purchase. Please read our Return & Replacement Policy carefully:

1. Eligibility for Returns

• Only products that are received in a damaged condition are eligible for return.
• Customers must notify us within 10 days from the date of delivery.
• Products must be returned in their original packaging along with all tags, accessories, and invoices.

2. Replacement Policy

• Customers may request a replacement with another product instead of a return.
• In such cases, the courier/shipping charges for the replacement shall be borne by the customer.
• Replacement requests must also be made within 10 days of delivery.

3. Non-Returnable Items

• Products that are not damaged are not eligible for return.
• Items returned without proper packaging, invoice, or beyond the 10-day period will not be accepted.

4. Process for Returns & Replacements

• Contact our customer support team at +91 99097 77240 within 10 days of receiving your order.
• Provide your order number, product details, and photographs of the damaged product.
• Once verified, our team will arrange for the return or replacement process.

5. Refunds

• Refunds will be processed only after the returned product has been received and inspected.
• Refunds will be made through the original mode of payment within 25 working days.

Contact Us

If you have any questions about our Returns & Replacements policy, please reach out to our support team:

• Email: sales@shivsaticollection.com
• Phone: +91 99097 77240
• Address: Shiv Sati Collections, Block No 13/311, Near Old Bombay Market, Umarwada, Surat, Gujarat